The Goal: Re-enable a contact’s access to the Info Hub after their login has been disabled, so they can sign back in.
Before You Begin:
- You need staff permission to manage user login and Info Hub access.
- Have the individual contact’s profile open and know which access level they should have once re-enabled.
Step-by-Step Instructions
If you have disabled a user’s access to the Info Hub, you can easily re-enable access.
- In the individual contact profile, click the ellipsis icon in the upper right
and select User Login.
Clicking the User Login option under the more actions ellipsis - This will open the Edit User Access window, which will show that the account is disabled.
The Edit User Access window, showing a disabled Info Hub account - Adjust the access level if needed and click the Enable button. This will complete the action and the window will close. If you open the Edit User Access window again, it will show the account as active.
A reenabled Info Hub access account
Common Pitfalls
- Forgetting to set the access level: Clicking Enable restores login, but if you don’t adjust the access level first the contact may regain the Info Hub with the wrong permissions. Confirm the level before you enable.