Disputes are an unfortunate part of accepting payments online, but they are not typically common. Disputes and the reasons for them (e.g., fraud) are ultimately your responsibility so you must take the appropriate actions to prevent and respond to disputes.
When a dispute is filed for a credit card charge, a notification is sent to the email listed in Credit Card Account/Dispute Notifications Email under the Payment Gateway settings. Within the email is a link that allows for answering the dispute. There is a dispute resolution process through which you can respond and submit evidence to make the case that the payment was valid. If the dispute is found in your favor, the disputed amount and fee is returned back to you. If a dispute is upheld, the card issuer’s decision is final and the cardholder’s payment remains refunded. NOTE: There is a specific Respond by Date, if a response is not received by this date the dispute is automatically lost.
For more information on disputes, see Stripe's documentation.
To view/monitor/respond to GZPay Disputes:
- Select Billing in the left-hand navigation panel.
- On the Overview tab, click GZ Pay Disputes in the Reports section. A list of disputed transactions will be displayed.
By clicking on a Transaction ID you can view further details of the dispute, and submit evidence supporting the validity of the charge.
|NOTE: A dispute may be filed simply because the purchaser does not recognize your name on their statement. You can edit how your name appears on the statement under Setup > Finance > Payment Gateways.|
See the following for Common Report Functions: