The Goal: Use the Forum Topics custom tool in Email Designer to automatically pull a list of recent forum posts into your newsletter or email—no manual data entry required.
Before You Begin:
- You need permission to create and edit Email Designer content.
- Have at least one active forum with posts so the tool has topics to display.
- The Custom Tools are found at the bottom of the tool panel in Email Designer.
The Custom Tools in Email Designer are designed to pull in lists of database information into your newsletter without having to manually enter data. This article covers the Forum Topics tool.
Microlearning Overview
Step-by-Step Instructions
- Go to Marketing & Communication, Communication section, click Email Designer, then open the newsletter or email you want to edit.
- Scroll to the bottom of the tool panel to locate the Custom Tools, then find the Forum Topics tool.
Feature some or all of your recent Forum posts using the Forum Topics custom tool. Once included in your newsletter/email, recipients will be able to click the link into the forum to view topics and posts. Drag and drop the Forum Topics block into your newsletter. You will then be able to:
- Select a single forum to feature, or choose to show posts from all forums
- Choose the number of items to be displayed
- Use the text editor to update and format the Forum Topics block
- Click Save to finalize your changes.
Common Pitfalls
- No topics appear: If the selected forum has no recent posts, the block displays empty. Confirm the chosen forum has activity, or switch to showing posts from all forums.