The Goal: Understand what the Billing History tab in My Billing Info shows you — closed invoices and their associated payments, write offs, and refunds — and what you can do from it.
Before You Begin:
- You must be signed in to your member Info Hub.
- Your account must have at least one closed invoice for history to appear.
Step-by-Step Instructions
- Open the Billing History tab in your My Billing Info area. It displays closed invoices and their associated payments, write offs, refunds, etc.
- Select the Actions button to apply payments on open invoices and to download PDFs of the invoice, the payment, the refund, the write off, etc.
- Review the Amount column. An asterisk * indicates a voluntary fee that was not included in the original payment; these fees are optional and do not “count against” a member if they remain unpaid.
Common Pitfalls
- Mistaking a voluntary fee for an amount due: An asterisk in the Amount column marks an optional voluntary fee — leaving it unpaid does not count against the member, so don’t treat it as an outstanding balance.