The Goal: Use the Update Registration option to open an attendee’s registration form and add additional items or registrations as needed.
Before You Begin:
- You need staff permission to manage event registrations.
- Have the event and the specific attendee whose registration you want to update on hand.
Microlearning Overview
Step-by-Step Instructions
- Go to Events & Learning, Events section, click All Events, then open the desired event and click the Attendees tab.
- For the desired attendee, click the three dots in the Actions column.
Select the Update Registration option.
- The event registration page will open with the current registration information populated. Make the desired updates to the registration, such as purchasing additional items.
- Select payment options if needed.
- Send Event Confirmation Email to Registrant: This option is enabled by default. Deselect the check-box if you do not wish to send a confirmation to the registrant. The system will record, for future reference, that the confirmation was not sent.
- Click Submit.
| NOTE: If you add additional attendees, and you select the Invoice option, the fees will be added to an existing invoice, if applicable. |
Common Pitfalls
- Forgetting to submit: Changes are not saved until you click Submit. Leaving the registration page early discards your updates.
- Unintended confirmation emails: The Send Event Confirmation Email to Registrant option is on by default—deselect it before submitting if the registrant should not receive an email.