The Goal: Manually update the attendance status of a single event registrant (Attended, No Show, or Registered) from the event’s Attendees tab.
Before You Begin:
- You need access to the event and permission to manage event registrations.
- Use only one computer to check in attendees with this method. If two computers are used, and Computer A marks Attendee A as attended, a timestamp is applied to the Attendees tab. Computer B may not have refreshed their Attendees tab, so on their display Attendee A is still in a Registered status; if Computer B then checks in Attendee B, a new timestamp is applied and overwrites the previous status, setting Attendee A back to Registered while Attendee B shows as Attended.
- As a best practice, use the Staff app to check in attendees — either by scanning the QR code they received in their confirmation email, or by manually marking them as attended in the app. You can have multiple staff (or volunteers!) simultaneously using the app to check in attendees.
Step-by-Step Instructions
- Go to Events & Learning, Events section, click All Events, then open the desired event.
- On the event, click the Attendees tab.
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Click the Attendee Status of the registrant you are working with.
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In the Edit Attendance/No Shows window, click the Attendee Status dropdown and select the desired status (Attended, No Show, Registered).
- Click Done. The attendee is now updated with the appropriate event status.
Common Pitfalls
- Using more than one computer: Checking in attendees from multiple computers with this method causes overlapping timestamps that overwrite each other and reset statuses. Use a single computer for this method, or switch to the Staff app, which supports multiple simultaneous users.