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Suspend Overdue Members in Bulk (Real Estate Edition ONLY)

Updated
Real Estate Edition ONLY — This feature is available exclusively in the Real Estate Edition of GrowthZone.
The Goal: Suspend multiple overdue members in a single bulk action from the Unpaid page.

Before You Begin:

  • IMPORTANT: If a member pays the past-due invoice, the membership will automatically be re-activated, provided there are no additional invoices that are past due beyond the window set under Settings, Memberships section. See Link NRDS, MLS, Lockbox Status to Membership Status for further information.
  • Use filtering to target only the members you wish to suspend before proceeding.

Step-by-Step Instructions

  1. Go to Finance, Billing section, click Unpaid.
  2. Filter the invoices as needed by clicking Show Only or Customized Results. By filtering, you are managing all those in the list that you wish to suspend.
  3. Click ADD LATE FEES/SUSPEND MEMBERS. Only those members displayed based on your filtering options will be eligible for suspension.
  4. Click the Suspend Memberships Related to Selected Invoices check box.
    The Suspend Memberships Related to Selected Invoices check box
  5. Click Apply Changes. All members included on the Unpaid page, after filtering, will be suspended.

Common Pitfalls

  • Suspending unintended members: This bulk action applies to every member visible after filtering. Confirm your filter results before clicking Apply Changes.
  • Automatic reactivation on payment: Once a suspended member pays their past-due invoice, they may be automatically reactivated if no other invoices exceed the overdue window. Ensure your overdue window settings are configured as intended under Settings, Memberships section.

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