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Suspend Overdue Members in Bulk (Real Estate Edition ONLY)

Updated

 

Real Estate Edition ONLY — This feature is available exclusively in the Real Estate Edition of GrowthZone.
The Goal: Suspend multiple overdue members in a single bulk action from the Manage Overdue page.

Before You Begin:

  • IMPORTANT: If a member pays the past-due invoice, the membership will automatically be re-activated, provided there are no additional invoices that are past due beyond the window set under Settings, Memberships section. See Link NRDS, MLS, Lockbox Status to Membership Status for further information.
  • Use filtering to target only the members you wish to suspend before proceeding.

Step-by-Step Instructions

  1. Go to Finance, Billing section, click Manage Overdue.
  2. Filter the invoices as needed by clicking Show Only or Customized Results. By filtering, you are managing all those in the list that you wish to suspend.
  3. Click ADD LATE FEES/SUSPEND MEMBERS. Only those members displayed based on your filtering options will be eligible for suspension.
  4. Click the Suspend Memberships Related to Selected Invoices check box.
  5. Click Apply Changes. All members included on the Manage Overdue page, after filtering, will be suspended.

Common Pitfalls

  • Suspending unintended members: This bulk action applies to every member visible after filtering. Confirm your filter results before clicking Apply Changes.
  • Automatic reactivation on payment: Once a suspended member pays their past-due invoice, they may be automatically reactivated if no other invoices exceed the overdue window. Ensure your overdue window settings are configured as intended under Settings, Memberships section.Changes applied:
  • "Click Memberships in the left-hand navigation panel" → "Go to Finance, Billing section, click Manage Overdue" (Rule 2 path rewrite)
  • "Click the Unpaid tab" removed — consolidated into step 1 navigation (Rule 4)
  • "Setup > Membership Settings" → "Settings, Memberships section" (Rule 1 + Rule 2)
  • "All members that were included on the Unpaid tab" → "All members included on the Manage Overdue page" (Rule 3/4)Flags for reviewer:
  • FLAG FOR REVIEWER: "From the Unpaid tab, in the Membership module" — original article uses "Membership module" as a product-area descriptor in the introduction. Options: (a) leave as is; (b) update to "on the Manage Overdue page in the Billing section"; (c) reword in feature-neutral language. Please decide.

 

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