QuickBooks Online removes bad debt from your system by applying a credit memo tied to a bad debt product/service. Write-offs in GrowthZone are applied to the income account of each fee item on an invoice. You'll create a map between each income account in GrowthZone and the bad debt product/service in QuickBooks Online. Then, when you write off an invoice in GrowthZone, the integration will appropriately credit out each line item along with any taxes or discounts in QuickBooks Online.
- Create a bad debt account in QuickBooks. See Intuit's Help Center for more information.
- Optional: Create a bad debt account in GrowthZone. It's not strictly necessary to create a bad debt expense account in GrowthZone and map it to your bad debt account in QuickBooks but having this account configured provides additional flexibility if you would prefer to write off certain invoice line items directly to your bad debt account in the future.
- Map the Write-off Account.