The Goal: Map your GrowthZone income accounts to a bad debt product/service in QuickBooks Online so that write-offs in GrowthZone credit out each line item, tax, and discount correctly in QuickBooks Online.
Before You Begin:
- You must have staff permissions to manage the QuickBooks Online integration settings.
- Your QuickBooks Online integration must already be connected to GrowthZone.
- You should understand how write-offs work: QuickBooks Online removes bad debt from your system by applying a credit memo tied to a bad debt product/service, while write-offs in GrowthZone are applied to the income account of each fee item on an invoice.
Step-by-Step Instructions
- Create a bad debt account in QuickBooks. See Intuit’s Help Center for more information.
- Optional: Create a bad debt account in GrowthZone. It’s not strictly necessary to create a bad debt expense account in GrowthZone and map it to your bad debt account in QuickBooks, but having this account configured provides additional flexibility if you would prefer to write off certain invoice line items directly to your bad debt account in the future.
- Go to Settings, Integrations section, and open your QuickBooks Online integration.
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Map the Write-off Account by mapping each income account in GrowthZone to the bad debt product/service in QuickBooks Online. When you write off an invoice in GrowthZone, the integration will then credit out each line item along with any taxes or discounts in QuickBooks Online.
Common Pitfalls
- Skipping the QuickBooks bad debt account: Write-offs cannot map correctly until a bad debt product/service exists in QuickBooks Online. Create it in QuickBooks first, then complete the mapping in GrowthZone.