The Goal: Permanently delete a staff user's login account, releasing the username and password associated with that user.
Before You Begin:
- Deleting a staff user releases the username and password associated with the user, and you will not have the ability to re-enable the login.
- If the staff member is also a member of your organization, they may have been using their staff credentials to access the Info Hub. In that case, best practice is to delete them as a staff user; you will then need to create a new (non-staff) contact record for them, and they will need to create new login credentials for the Info Hub.
- If you only want to disable the login for a staff member (for example, if they are on leave), best practice is to disable the login so that you can easily re-enable it when they return. See Disable Staff Login for further information.
Step-by-Step Instructions
- In the left-hand rail, select Settings.
- Click Staff Users in the Staff & User Access section.
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Click the name of the staff user you wish to delete.
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Click the Delete button. You will be asked to confirm that you wish to delete this staff user.
- Click OK to complete the deletion of the staff user's login information.
Common Pitfalls
- Deleting when you meant to disable: Deletion is permanent and the login cannot be re-enabled. If the staff member is only temporarily away, disable their login instead so you can re-enable it when they return.