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Suspend Overdue Members Individually (Real Estate Edition ONLY)

Updated

 

Real Estate Edition ONLY — This feature is available exclusively in the Real Estate Edition of GrowthZone.
The Goal: Suspend a single overdue member individually from the Manage Overdue page.

Before You Begin:

  • IMPORTANT: If a member pays the past-due invoice, the membership will automatically be re-activated, provided there are no additional invoices that are past due beyond the window set under Settings, Memberships section. See Link NRDS, MLS, Lockbox status to Membership Status for further information.

Step-by-Step Instructions

  1. Go to Finance, Billing section, click Manage Overdue.
  2. Filter the invoices as needed by clicking Show Only or Customized Results. By filtering, you are generating a list of those members that you wish to suspend.
  3. Click the action button for the desired member.
  4. Click the Suspend Memberships Related to Selected Invoices check box.
  5. Click Apply Changes.

Common Pitfalls

  • Automatic reactivation on payment: Once a suspended member pays their past-due invoice, they may be automatically reactivated if no other invoices exceed the overdue window. Ensure your overdue window settings are configured as intended under Settings, Memberships section.
  • Confirming the correct member: Because this action is performed individually, confirm you have selected the correct member's action button before clicking Apply Changes.

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