The Goal: Send an email to contacts who registered for your event but did not attend (No Shows), so you can follow up with them after the event.
Before You Begin:
- Your event must have already taken place, and you must have checked in all your actual attendees so the system knows who the no-shows are.
- You need permission to send email/communications for events.
Step-by-Step Instructions
- Open the event and click the Communication tab.
-
Next to the Log Note button, click the down arrow.
-
Select Send Email to No Shows. The Send Email screen will be displayed, and the list of registered No Shows will automatically be added to the To: field.
- Compose your message and click Send to email the No Shows.
You can also send an email to event No Shows from anywhere in the system you can initiate an email. Once the Send Email window is open, begin typing the name of the event in the To: box. You will see several options available, including a selection for emailing “No Shows” of various Registration Types.
See Send a Mass Email for further instructions.
Common Pitfalls
- Attendance not recorded: The No Shows list is only accurate if you have checked in your actual attendees first. If you skip check-in, the system cannot tell who attended versus who did not, and your No Shows list will be wrong.