GrowthZone provides an Event Log, that you can use to ensure there are no errors in synchronization with Supra. Most errors will be related to missing data or malformed data.
To view the event log:
- Click Setup in the left hand navigation panel.
- Click Event Log in the Miscellaneous section.
- Apply filters to the log as desired. You can filter the log to specific dates, severity type, and log type.
Results will vary based on the log severity level:
-
Verbose: Use this log severity level to view that files have been created. From this option, you will be able to view that files have been created, and have the ability to download the file by clicking the
icon.
- Error: Use this option to view errors that may result in Supra rejecting the record. For Example: If data is missing, Supra will reject the record. When filtered to Error the following actions may be performed:
- Click the
icon to view further details of the error.
- Click the
icon to access the agent or office record to make the necessary changes.
- Click the
icon to remove the error from your list.
- Warning: Use this option to view validation checks performed by GrowthZone. Example include data that is malformed. In the example below, the address entered exceeds the number of characters allowed. The address will be sent to Supra, but will be truncated.
- Click the
- Click the
- Information: Selecting this log severity level will include the results for Verbose and Information, described above.
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Did you know...: You can create a report in SupraNet to reivew your imported data. Supra highly recommends that someone in your office run reports daily. This will allow you to validate that the files are in fact being sent from GrowthZone and imported into Supra. It will also allow you to check for errors. Refer to SupraNet help documentation for further details on running and reviewing an import report. |