The Goal: Review the GrowthZone Event Log to confirm that your data is synchronizing correctly with Supra and to identify and resolve any synchronization errors.
Before You Begin:
- You need staff access to the Real Estate Edition settings to view the Event Log.
- Most errors you will encounter relate to missing data or malformed data, so have access to the affected agent or office records ready in case changes are needed.
Step-by-Step Instructions
GrowthZone provides an Event Log that you can use to ensure there are no errors in synchronization with Supra. To view the event log:
- Go to Settings, Real Estate Edition section, click Event Log.
- Apply filters to the log as desired. You can filter the log to specific dates, severity type, and log type.
Reading the Results by Severity Level
Results will vary based on the log severity level:
- Verbose: Use this log severity level to view that files have been created. From this option, you will be able to view that files have been created, and have the ability to download the file by clicking the
icon.
- Error: Use this option to view errors that may result in Supra rejecting the record. For example: if data is missing, Supra will reject the record. When filtered to Error, the following actions may be performed:
Click the
icon to view further details of the error.
Click the
icon to access the agent or office record to make the necessary changes.
Click the
icon to remove the error from your list.
- Warning: Use this option to view validation checks performed by GrowthZone. Examples include data that is malformed. In the example below, the address entered exceeds the number of characters allowed. The address will be sent to Supra, but will be truncated.
Click the
Click the
- Information: Selecting this log severity level will include the results for Verbose and Information, described above.
| Did you know...: You can create a report in SupraNet to review your imported data. Supra highly recommends that someone in your office run reports daily. This will allow you to validate that the files are in fact being sent from GrowthZone and imported into Supra. It will also allow you to check for errors. Refer to SupraNet help documentation for further details on running and reviewing an import report. |
Common Pitfalls
- Ignoring Warning-level entries: Warnings do not stop a record from syncing, but they often mean data was truncated or altered before reaching Supra. Review warnings regularly so truncated addresses or malformed values don't go unnoticed.